Education and Training

Working through a customer service skills list is often advisable when doing annual reviews, evaluating staff performance and also interviewing candidates for customer facing roles. In essence, this list consists of six key traits, techniques and characteristics that all employees should have adequate training in.

• Professionalism: Employees who communicate with customers in a professional, courteous and businesslike manner project a better perception of your company. This improves customer retention and increases sales in the long-term. Supervisors should foster this level of professionalism through effective reviews and peer reviews of all customer facing employees.
• Time management: You should instigate