customer service

Secrets Of E-bay Success

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Improved Selling Position on e-Bay

If you are interested in finding out how to become one of the many successful people currently using online retailing to market their wares, consider the following guidelines guaranteeing you an improved selling position on e-bay.

It is imperative that you qualify your professional presence to potential online buyers, as this will in turn generate greater revenues in the long term.

1.  Select a memorable user-name: nothing goofy
2.  Consider paying a professional designer to develop your logo
3.  Attract customers by creating a brand identity they can trust
4.  Create a list of all … Read more at eBay Auction Selling

An Essential Customer Service Skills List For Customer Facing Employees

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Working through a customer service skills list is often advisable when doing annual reviews, evaluating staff performance and also interviewing candidates for customer facing roles. In essence, this list consists of six key traits, techniques and characteristics that all employees should have adequate training in.

  • Professionalism: Employees who communicate with customers in a professional, courteous and businesslike manner project a better perception of your company. This improves customer retention and increases sales in the long-term. Supervisors should foster this level of professionalism through effective reviews and peer reviews of all customer facing employees.
  • Time management: You should instigate
… Read more at eBay Auction Selling

What To Look For In Help Desk Software

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When searching for the best help desk software for your business, you want to keep a keen eye on what qualities such software may have that benefits you the most. After all, it is intended to be of help, not hindrance. The most helpful help desk software includes such things as effective, timely customer service options and support capabilities. The most expensive help desk software is not always necessarily the most easy to use and hassle-free software that is on the market. You, the consumer, are the ultimate decider of what is truly helpful, and you need software that … Read more at eBay Auction Selling