Tag Archives: customer service

Secrets Of E-bay Success

Improved Selling Position on e-Bay

If you are interested in finding out how to become one of the many successful people currently using online retailing to market their wares, consider the following guidelines guaranteeing you an improved selling position on e-bay.

It is imperative that you qualify your professional presence to potential online buyers, as this will in turn generate greater revenues in the long term.

1.  Select a memorable user-name: nothing goofy
2.  Consider paying a professional designer to develop your logo
3.  Attract customers by creating a brand identity they can trust
4.  Create a list of all benefits and features of the product; take your time on this one
5.  Offer more than one photograph, depicting product from all sides (no stock photos)
6.   Sell yourself with free advertising on the About Me page, including a picture of yourself
7.   Input all appropriate keywords to attract customers from the search engines
8.   Use Pay-pal as a payment option to entice international buyers
9.   Be critical about which category heading you list your product under
10.  Include the shipping cost in the price of the product to offer “Free Shipping”
11.  Select a relevant title that will grab the buyer’s attention
12.  If you are just starting out, become a buyer before you become a seller
13.  Quickly build a high feedback score by selling a large quantity of one thing for a very low price, ship the orders quickly, post positive feedback about each buyer, and then promptly email requests to each person to return the favour
14.   Check your spelling; twice
15.   Don’t over-price the products
16.   Include a thank-you note with the shipment

You will find there is no shortage of advice for improved selling position on e-bay. The items listed above are a quick summary of ideas that have worked for many. By combining them with good business ethics and perseverance, you too can build your own online success!

An Essential Customer Service Skills List For Customer Facing Employees

Working through a customer service skills list is often advisable when doing annual reviews, evaluating staff performance and also interviewing candidates for customer facing roles. In essence, this list consists of six key traits, techniques and characteristics that all employees should have adequate training in.

  • Professionalism: Employees who communicate with customers in a professional, courteous and businesslike manner project a better perception of your company. This improves customer retention and increases sales in the long-term. Supervisors should foster this level of professionalism through effective reviews and peer reviews of all customer facing employees.
  • Time management: You should instigate goals and deadlines for all employees and their dealings with staff. Being goal oriented make people more self-motivated and work towards various tasks, goals and deadlines. Supervisors need to scheduled work appropriately in order for this to work correctly.
  • Better problem solving: Customer interactions usually involve dealing with problems, complaints and issues. In order to make interaction as effective as possible, these problems need to resolve rapidly by your staff need to do this they need to understand the tools, systems and staff that can help in this process (through ongoing training and establishing work procedures).
  • Service/product knowledge: The simple fact is that employees to understand your product/service offering are better able to deal with customer complaints and issues. This requires ongoing training of your entire workforce.
  • Communications: It is fundamental to all customer interactions are done using positive language and that your employees are actively listening to their customers (i.e. in verbal communications). Advanced communication training can aid your employees to excel in this area. This is the most important trait in this customer service skills list.
  • Confidence: Employees are more confident in their work will project a better sense of trust with your customers. This conference can be established over time once your staff are gaining enough experience and education on-the-job.

What To Look For In Help Desk Software

Wholesale Directory

When searching for the best help desk software for your business, you want to keep a keen eye on what qualities such software may have that benefits you the most. After all, it is intended to be of help, not hindrance. The most helpful help desk software includes such things as effective, timely customer service options and support capabilities. The most expensive help desk software is not always necessarily the most easy to use and hassle-free software that is on the market. You, the consumer, are the ultimate decider of what is truly helpful, and you need software that can cater to your specific needs and expectations.

Though not all help desk software comes with the availability of a trial period, these are always the best options to shoot for at first before you are more adjusted to what to expect in the industry. With trial periods you can determine for yourself just how helpful the software may be and you can see for yourself what kind of capabilities it has. As is the case with anything, there is a multitude of different benefits help desk software can provide, such as self-help help desk features.

Sample modes too are an effective way to first survey what you are getting yourself into before you begin emptying your wallet into an ultimately upsetting commitment. If all commitments in life had sample modes and tutorial periods, one could imagine how little frustrations, heartache and disappointment there would be in life.

There is no reason to add software that is utterly intended to be helpful to the list of things that ultimately disappoint. Be smart about purchases, test what you can and be ever mindful of what it is that will help you the most and make your life easier, not harder. Choose help desk software that is truly intended to help; choose help desk software that keeps the consumer at the forefront of their attention and concern.

  • How To Turn Your Help Desk Into A Profit Center (williecrawford.com)
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