There are three principal performance appraisal methods that work well and are easy to use. In this post, I’ll show you what these are and the pros and cons of each of the different methods.
The first approach to use is applying a rating scale during the appraisals. Many companies choose to use this by establishing a grading system for evaluating employees based on communication skills, technical ability, leadership, motivation, etc. There are also many standardized grading systems that can also be applied or modified read this approach gives you a very egalitarian way of assessing all of your employees. … Read more at eBay Auction Selling
Working through a customer service skills list is often advisable when doing annual reviews, evaluating staff performance and also interviewing candidates for customer facing roles. In essence, this list consists of six key traits, techniques and characteristics that all employees should have adequate training in.
- Professionalism: Employees who communicate with customers in a professional, courteous and businesslike manner project a better perception of your company. This improves customer retention and increases sales in the long-term. Supervisors should foster this level of professionalism through effective reviews and peer reviews of all customer facing employees.
- Time management: You should instigate
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