Tag Archives: Customer Management

Looking At Sales Process Steps

Posted on June 24, 2011 by Steve

Wholesale Directory

Those folks in the business community seeking to complete a business transaction that is a successful one for all involved should be looking into adhering to six basic steps. These sales process steps will only be achieved if the customer service involved is first rate. Included in the previous statement regarding successful customer service is the assumption that the individuals involved have a thorough understanding and appreciation for the products that may be involved.

Dealing with and satisfying the inhibitions that the customer has is the very first step in the completion of a positive sale. It is so … Read more at eBay Auction Selling

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An Essential Customer Service Skills List For Customer Facing Employees

Posted on June 2, 2011 by Steve


Working through a customer service skills list is often advisable when doing annual reviews, evaluating staff performance and also interviewing candidates for customer facing roles. In essence, this list consists of six key traits, techniques and characteristics that all employees should have adequate training in.

  • Professionalism: Employees who communicate with customers in a professional, courteous and businesslike manner project a better perception of your company. This improves customer retention and increases sales in the long-term. Supervisors should foster this level of professionalism through effective reviews and peer reviews of all customer facing employees.
  • Time management: You should instigate

    • … Read more at eBay Auction Selling

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